Free delivery is offered for all orders delivered within the UK. Those goods in stock will be despatched within 2 working days (5 working days for personalised items), using Royal Mail or courier depending on the value and weight of goods being despatched.
If you are ordering multiple products and we are out of stock of a product within the order we will despatch the other goods and forward the balance of the order when received.
We will contact you to advise you of the cost of despatching goods outside the UK.
For a charge (depending on weight) your goods can be despatched by priority delivery. Those goods in stock will be despatched within 2 working days (5 working days for personalised items). Priority delivery guarantees next day delivery from despatch, however there needs to be someone to sign for the delivery. If part of the order is out of stock we will despatch what is in stock and despatch the other item later, at our cost. At the checkout, for UK deliveries, our system applies:
£7.50 priority charge for items up to 10kg
We will contact you if there is an additional charge.
If you wish to have your purchases delivered outside the UK, please contact us.
When you are ready to return your item please DOWNLOAD YOUR RETURNS FORM HERE.
Print out and complete the returns form from our Delivery and Returns section and send in with your order. You are responsible for the cost of returning items to us. You have 30 days from the date of purchase to return the goods. For reduced items, you have 14 days to return your purchase. Returned items must be unused, still have the tags attached and be in their original packaging.
You will have two choices:
Request replacement – As soon as we receive the goods back and a completed return form we will despatch a replacement.
Request refund – As soon as we receive the goods back together with a completed return form we will refund you. It may take several days to reach your account.